FREQUENTLY ASKED QUESTIONS

1. Where will my tickets be sent?
Your e-tickets will be sent to your email address. We can also mail them to a physical address or fax them to your home, office, or hotel. There is no reason to come to us - we will get your tickets to you!

2. How do I get directions to the activities I book with you?
All pertinent information including directions as well as pick-up locations and times will be stated on your tickets.

3. What is your Cancellation Policy?
You will receive a full refund if we are unable to confirm your booking. There is no charge to change the date or time of your activity as long as you notify us at least 24 hours in advance. There is a 9.9% service charge for cancellation of a confirmed booking (to cover credit card charges and bookkeeping costs). To receive a refund, most activities require 48-hours notice of a cancellation; groups of 6 or more require 72-hours notice. The only exception is the Maui-Big Island Volcano Air Tour which requires 7-days notice.

4. Is it better to wait until I arrive in Hawaii to book my activities?
Why should I book ahead of time online? Many activities sell out weeks or even months in advance so if you wait until you arrive, you may not be able to get tickets. If you do decide to wait, we suggest printing out the page of the activity you want and bring it with you. Call us when you arrive and we can book it for you (if it is available, of course). We will then fax the tickets right to your hotel. The better activities SELL OUT quickly, so we do suggest booking early.

5. When is Whale Season in Hawaii?
The whales are here in Hawaii from mid December until the end of April. Whale watches are available throughout this time and any ocean excursion will provide you with a chance to see these magnificent creatures.

6. How do I pay for my tickets?
To book online, you must provide a credit card and the card is charged immediately. You are sent confirmed tickets within 48 hours or less. We do accept checks but you need to call us at our toll free number.

7. Can I buy tickets as gifts for friends?
Yes, we have gift certificates and can also send confirmed tickets to your friends. Just call us at our toll free number or click here for more details.

8. Is my personal information safe?
Yes! Your personal data (name, address, account numbers, etc) will never be given or sold to anyone outside of Hawaii Online Services, LLC. See our Privacy Policy for more information.

Any Questions?

Call Toll-Free: 1-800-578-8816

Phone in Hawaii: (808) 873-9300

Email: Customer Service

Frequently Asked Questions

Our Privacy Policy